Shipping policy

PROCESSING TIME

Your order will be dispatched the same business day if placed before 1pm CET or the next business day if placed after 1pm CET.

During busy periods, promotional events and sales there may be delays on the dispatch of your order.

POSSIBLE DELAYS

We will do our best to ensure the timely delivery of all orders, but on a rare occasion, your order can arrive outside of the estimated timeframe. Please contact us at dowe@doweshop.com if you would like further information or assistance with delivery timeframes.

TRACKING YOUR ORDER

You can track your order via our shipping confirmation email or from your online DO WE account. If you do not receive your tracking details, please contact our team directly at dowe@doweshop.com

CHANGING OR CANCELING AN ORDER

If you need to change or cancel your order please contact our team straight away by mail. We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.

CUSTOM DUTIES

Customs duties for countries outside the EU are not included in the postage price and are payable by the customer.

PRE-ORDER SHIPPING

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page or on home page and you will receive a confirmation once your order has been shipped.